Support

Troubleshooting tips:

If you are running a Windows system, reboot first and ask questions later. In our experience over 95% of issues with Windows are cured by a reboot.

If you are having a DSL issue, restart your DSL modem by removing power for 60 seconds, then letting it power up. Check back in 5 minutes. The power light should be solid green, dsl/wan should be solid green, internet should be blinking green. If this is the state of your dsl lights, dsl isn’t the trouble.

If you are having a mail issue, first try to login using web mail (see the Check Mail page for a handy clickable shortcut.) If you are not able to successfully login to email, then you should contact us. If you can, then you have a client configuration issue. Check the settings on the Check Mail page to fix.

If you are having issues with Siscom, Your-Net, or DNACo mail, please restart your phone, tablet, and/or computer and it should clear. If you have a bookmark for webmail, remove the :7443 from the address and all will be well. Otherwise, visit the Check Mail page, scroll down to the @domain you need, and click the check mail link.

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