Before you submit a ticket, please make sure you’ve read and practiced these tips. We handle requests in the order in which they are received.
If you are running a Windows system, reboot first and ask questions later. In our experience over 95% of issues with Windows are cured by a reboot.
If you are having a mail issue, first try to login using web mail (see the Check Mail page for a handy clickable shortcut.) If you are not able to successfully login to email, then you should contact us. If you can, then you have a client configuration issue. Check the settings on the Check Mail page to fix.
If you are having issues with Siscom, Your-Net, or DNACo mail, please restart your phone, tablet, and/or computer and it should clear. If you have a bookmark for webmail, remove the :7443 from the address and all will be well.
Otherwise, visit the Check Mail page, scroll down to the @domain you need, and click the check mail link.
Please fill out the short form below and we’ll get back to you as soon as we can. Do not simply say “Call me” – summarize your issue and we will get back to you as soon as possible.