Support Policy

Nearly all services provided are self-service and best effort. Due to our tiny staff size, we do NOT provide telephone support unless otherwise contractually specified. We will respond as soon as we can to any support request submitted at this Support Page. We ask that you follow troubleshooting tips, including restarting your system, phone, or tablet, before contacting us. Also, we are not a general purpose IT support company, if services are functional, we will do our best to get you going (and may bill for it) or refer you to a general purpose IT support company or person.

Troubleshooting tips:

If you are running a Windows system, reboot first and ask questions later. In our experience over 95% of issues with Windows are cured by a reboot.

If you are having a DSL issue, restart your DSL modem by removing power for 60 seconds, then letting it power up. Check back in 5 minutes. The power light should be solid green, dsl/wan should be solid green, internet should be blinking green. If this is the state of your dsl lights, dsl isn’t the trouble.

If you are having a mail issue, first try to login using web mail (see the Check Mail page for a handy clickable shortcut.) If you are not able to successfully login to email, then you should contact us. If you can, then you have a client configuration issue. Check the settings on the Check Mail page to fix.

If you are having issues with Siscom, Your-Net, or DNACo mail, please restart your phone, tablet, and/or computer and it should clear. If you have a bookmark for webmail, remove the :7443 from the address and all will be well.

Otherwise, visit the Check Mail page, scroll down to the @domain you need, and click the check mail link.

Please fill out the short form below and we’ll get back to you as soon as we can. Do not simply say “Call me” – summarize your issue and we will get back to you as soon as possible.